Riyadh Air has officially unveiled its status as the world’s first AI-native airline in partnership with IBM.
Unlike traditional carriers burdened by legacy systems, Riyadh Air has built its entire operational framework using advanced AI technologies from day one.
By leveraging IBM Consulting expertise and the IBM WatsonX Orchestrate platform, the airline has integrated generative AI and agentic capabilities into 59 workstreams.
This foundation enables a seamless and synchronized environment that enhances everything from employee workflows to customer service interactions.
The airline’s digital-first approach extends to its workforce and passengers alike.
Employees will utilize a personalized digital workplace powered by AI agents to simplify HR tasks and cabin crew duties, while customers will benefit from hyper-personalized support and proactive service.
For example, AI-enabled voice bots will anticipate traveler needs, and ground crews will receive real-time prompts to assist passengers running late.
This strategy is designed to optimize operational efficiency and set a new standard for innovation in the aviation industry as Riyadh Air prepares for its commercial launch in early 2026.
Key Takeaways:
- Riyadh Air is the world’s first airline built entirely on AI-native infrastructure.
- The partnership with IBM integrates AI into 59 operational workstreams.
- Commercial flights are scheduled to begin in early 2026.
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