BBVA has announced a multi-year strategic partnership with OpenAI to deploy ChatGPT Enterprise to its entire workforce of 120,000 employees across 25 countries.
This massive rollout follows a successful pilot program involving 11,000 staff members, which demonstrated significant productivity gains, including an average of three hours per week saved on routine tasks.
The collaboration aims to deeply integrate generative AI into the bank’s core operations, transforming everything from software development and risk analysis to customer service interactions.
The partnership also focuses on building an AI-native banking experience for customers.
BBVA has already introduced “Blue,” a virtual assistant powered by OpenAI models, and is exploring ways to enable users to interact directly with banking services through ChatGPT.
To support this transformation, BBVA will establish a dedicated team that works alongside OpenAI’s researchers to develop specialized training programs and ensure the secure and compliant use of AI across its global operations.
Key Takeaways:
- ChatGPT Enterprise will be available to all 120,000 BBVA employees.
- The partnership aims to automate workflows and improve customer service.
- BBVA is developing AI-native banking tools, such as the “Blue” virtual assistant.
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