In Never Split the Difference, Chris Voss, a retired FBI hostage negotiator, presents a compelling model for mastery of negotiation rooted in empathy, strategy, and psychology.
Drawing on his experience conducting high-stakes negotiations with terrorists and criminals, Voss demonstrates how to read emotions, build trust, and gain control over any conversation by employing techniques such as mirroring, labeling, and calibrated questioning.
Rather than settling for compromise, Voss teaches readers how to reveal hidden agendas, craft win-win solutions, and get the other side to hear you — all while achieving improved results.
Whether you’re negotiating salary, closing a business deal, or navigating personal relationships, this bestseller offers proven, practical tools for communicating with confidence and getting what you want without conflict.
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