Excellence Wins breaks down the core principles Schulze used to build the Ritz-Carlton into a global symbol of quality.
He explains that excellence is a choice, leadership is a skill that can be developed, and customer service is the foundation of any great organization.
His experience shows that success comes from clarity, consistency, and setting standards that others won’t.
Schulze also delves into creating culture, inspiring teams, crafting a vision, and practicing servant leadership, offering frameworks that apply to both early-stage entrepreneurs and executives leading large organizations.
Key Takeaways:
- Excellence is a system, not a slogan. High standards must be enforced daily, not occasionally.
- Leadership is learned. The best leaders communicate clearly, set expectations, and model excellence.
- Service is your competitive advantage. Whoever serves the customer best wins in any industry.
You may also want to check out some of our other recent updates.
Wanna know what’s trending online every day? Subscribe to Vavoza Insider to access the latest business and marketing insights, news, and trends daily with unmatched speed and conciseness! 🗞️
