Salesforce has announced a major upgrade to Agentforce 360, featuring new observability tools that provide enterprises with granular insight into how their AI agents think, act, and make decisions.
Instead of treating deployed agents as black boxes, teams can now trace every reasoning step, monitor performance trends, and quickly diagnose issues in real-time.
These tools transform agent operations into a continuous improvement loop, enabling companies to scale their fleets of AI agents with confidence and safety.
The update introduces three core components: Agent Analytics for performance monitoring, Agent Optimization for full reasoning traceability, and Agent Health Monitoring for uptime and reliability.
Together, they provide the operational rigor required to run AI across customer service, sales, support, and internal workflows, making agent behavior transparent, measurable, and governable across an entire enterprise.
Key Takeaways:
- New observability tools show every reasoning step, interaction, and decision agents make across Agentforce 360.
- Agent Analytics, Optimization, and Health Monitoring help teams refine performance, fix issues, and scale AI safely.
- The rollout provides end-to-end visibility so enterprises can manage and govern all agents from a unified platform.
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