Samsung published an interview on December 24, 2025, with Executive Vice President Miyoung Yoo, head of the Global CS Team for Digital Appliances. Yoo discussed the company’s strategy to improve reliability in AI-powered home appliances.
The company combined hardware advancements, long-term software support, and AI features. It offered seven-year software updates for smart appliances released since 2024. Samsung also expanded its Home Appliance Remote Management service, which used AI for proactive issue detection.
Hardware efforts focused on durable core components like compressors and motors. The company applied AI to optimize performance and energy use in these parts.
Yoo noted external recognition, including a U.K. award for a Bespoke AI washing machine and a Canadian IT award for the remote management project.
Why This Matters Today
You expect home appliances to last years and integrate safely into daily routines. Reliability builds trust, especially with AI handling tasks like food management or laundry.
Samsung addressed this through extended updates and remote diagnostics. These steps helped appliances adapt to new needs and prevented failures.
The approach aligned with industry trends toward connected devices. Competitors offered similar long-term support in other categories, but Samsung extended it to appliances.
Our Key Takeaways:
- Samsung committed to seven-year software updates and AI-enhanced remote management for post-2024 smart home appliances.
- The company strengthened hardware reliability in core components while applying AI for better performance and durability.
- Future plans focus on preventive care and ongoing innovation to ensure appliances remain trustworthy over their lifecycle.
You may also want to check out some of our other tech news updates.
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