PolyAI has developed a full-stack voice and chat assistant solution designed for enterprise use, enabling brands to deploy AI agents that handle high-volume, multilingual customer interactions with the look and feel of human customer service representatives.
Called “Agent Studio,” the platform allows businesses to build, deploy and optimize AI agents that operate across multiple channels from a single “brain,” integrating with existing tech stacks and maintaining brand consistency.
PolyAI focuses on voice-first design and has already been used by major companies like Marriott, Caesars and PG&E to handle complex customer interactions reliably.
Key Takeaways:
- AI agents from PolyAI handle full customer conversations across voice, chat, SMS and social.
- The platform supports multilingual and large-scale deployments, easing global customer service.
- Agent Studio gives enterprises control and transparency over AI behaviours, integrations and performance.
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