‘Exploring Internal Communication: Towards Dialogue in the Workplace’ is a comprehensive guide to internal communication. Kevin Ruck, an established expert in the field with extensive research and teaching experience, co-authors with Martin Flegg.
The book covers applied theory and principles before moving to practical actions such as segmenting employees, managing content, and selecting channels. It ends with planning and professional standards.
The authors stress the strategic role of internal communication while noting differences across organizations in attitudes and expectations. New and updated chapters address evolving employee relationships amid ESG factors, ethical practices, leadership listening, AI’s growing role, and digital tools.
Models and practical tips from the authors support the content. It serves internal communication practitioners, HR managers, and organizational leaders seeking a strategic focus. Students pursuing professional communication qualifications also find it useful.
Limited reader reviews appear available yet for this March 2026 release, though prior editions earned praise for practical insights and relevance to communicators.
What You Will Learn
You will learn how internal communication functions strategically in modern organizations. The book starts with foundational theory and moves to real-world application. You will examine employee segmentation to target messages effectively. You will explore content creation and channel selection suited to different audiences and contexts.
Updates reflect current realities: hybrid working arrangements, inclusive practices, and technology’s expansion, including AI for communication. You will gain insight into ESG influences on workplace dialogue, ethical standards in messaging, and how leaders listen to employees.
The text shows why a planned, data-informed approach outperforms guesswork. You discover models for structuring efforts and tips for execution. This equips you to build dialogue rather than one-way information flow.
Professionals use it strengthen practice; leaders use it to align communication with organizational goals. It remains a standard reference for those in or studying internal communication.
Our Key Takeaways:
This fifth edition provides a structured path from theory to practice in internal communication, updated for today’s workplace changes like digital tools and hybrid environments.
- The core message centers on building dialogue through strategic, planned internal communication tailored to each organization’s unique needs and employee expectations.
- It targets internal communication practitioners, HR managers, organizational leaders, and students in professional communication programs.
- You read it to gain practical tools, models, and current insights that support more effective, ethical, and inclusive workplace communication.
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